Cookies & Privacy Policy

Data Protection Policy

This Privacy Notice tells you what to expect in relation to ‘Personal Data’ (or ‘information’) about you and your Company, collected, handled, processed and stored by us. The processing of Personal Data is governed by the General Data Protection Regulations (the “GDPR”).

What is Personal Data?

‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is anyone who can be identified, directly or indirectly from that data. Identification can be by the information alone or in combination with other information that is within our possession, control or from other information to which we legally have access.

Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent.

Legal compliance

If the law requires us to, we may need to collect and process your data.

How do we protect your Data?

Ormos Trades Ltd aim to protect your Data, and to comply with its obligations under the GDPR. Please note that we have a legal obligation under GDPR that we must notify any data breach to the controller without undue delay. Ormos Trades Ltd therefore has processes and procedures in place for identifying, reviewing and promptly reporting data breaches to the relevant controller.

What do we use your Information for?

We use your information to:

  • fulfil our contractual obligations to businesses or individuals, for goods and services that have been requested/provided;
  • verify identity, which may include natural persons where a contractual relationship is proposed or exists, in order to assess credit and other commercial risks to our business.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • To process your request. Sometimes, we’ll need to share your details with a third party who is providing a service (such as delivery couriers).
  • To process any orders that you make over the telephone, by email and by using our website.
  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

How we protect your personal data

We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data is secured.

Marketing Consent/Further Use

If we wish to use your data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

How long do we keep your Data?

We will not keep your Data for longer than reasonably necessary, however there are circumstances when we may have to retain Data for a longer period:

  • where we have a statutory or regulatory obligation to retain the Personal Data;
  • to ensure that our business is properly run in an efficient and compliant manner

What are your rights?

Unless subject to an exemption under the GDPR, you have the following rights in respect to your Data: -

  • to request a copy of the Data we hold about you
  • to request that we correct any Data if it is found to be inaccurate or out of date
  • to request your Data is erased, unless there is a legitimate reason for us not to comply
  • to transmit that Data directly to another data controller

We reserve the right to modify this Privacy Policy at any time. Please note that this Privacy Policy may change from time to time. Any Privacy Policy change will be posted on our Website so as to be aware of any changes which may occur.

If you have any questions about this Privacy Policy, or want to submit a written complaint about how we handle your personal information, please contact us at info@ormostrades.com.

If you have a concern about the way Ormos Trades Ltd is collecting or using your personal data, you can raise a concern with the Information Commissioner’s Office (ICO). Here you can find any information you need in relation to raising a concern: https://ico.org.uk/for-the-public/raising-concerns/

If you make a privacy complaint, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.

If you wish to exercise any of your rights, please see our ‘Contact Details’ section below.

Contact Details

To exercise all relevant rights, queries or complaints please contact us:

Email: info@ormostrades.com

Phone: 020 8200 5037

Post: 35 Grafton Way, London W11 5DB